Privacy Policy

Look, We Get It

Privacy policies can be a real snooze-fest, but this stuff matters. At Jade Valen Quintho Architecture, we're not about collecting your data just for kicks - we only gather what actually helps us serve you better when you're thinking about working with us on your next project.

This policy lays out what info we collect, why we need it, and how we handle it. We're based in Vancouver, BC, Canada, so we follow Canadian privacy laws (PIPEDA, if you're into legal acronyms). If you're browsing from elsewhere, we've got you covered too.

Stuff you give us directly:

• Your name, email, phone number when you reach out through our contact form
• Project details you share during consultations - like what you're dreaming up for your space
• Any files or documents you send over (sketches, site photos, that napkin drawing you made)
• Billing and payment info if we're working together

Info we collect automatically:

• Your IP address and browser type - standard web stuff
• Which pages you visit on our site and how long you hang out
• Device info and screen size (helps us make the site work better on your phone)
• General location data - like which city you're browsing from, nothing creepy

We're not hoarding your data for some weird purpose. Here's what we actually do with it:

We're not selling your email to spammers or anything sketchy like that. But sometimes we need to share info with:

• Project Partners: Engineers, contractors, and consultants who need details to work on your project - they're bound by confidentiality too
• Service Providers: Our hosting company, email service, payment processor - the folks who keep our tech running
• Legal Requirements: If we're legally required to disclose info (like a court order), though that's pretty rare in our line of work
• Professional Bodies: Architectural associations we're registered with, when required for professional compliance

We'll always get your permission before sharing project details publicly - like in our portfolio or on social media.

Yeah, we use cookies - but not the chocolate chip kind. These are tiny files that remember things like your preferences or whether you've visited before.

What we use:

• Essential cookies: Keep the site functioning properly - can't really turn these off
• Analytics cookies: Help us understand what pages people actually look at (turns out, not everyone reads privacy policies...)
• Preference cookies: Remember your settings so you don't have to keep choosing them

Most browsers let you control cookies through settings. Just know that blocking them might make some parts of the site wonky.

It's your data, and you've got some say in how it's handled:

Just shoot us an email at info@jadevalenquintho.info and we'll sort it out. We aim to respond within 30 days, usually faster.

We take reasonable precautions to protect your info from unauthorized access or breaches. This includes:

• Encrypted connections (that little lock icon in your browser)
• Secure servers with regular backups
• Limited access - only team members who need it can see client data
• Regular software updates to patch security holes

That said, no system is 100% bulletproof. We do our best, but can't guarantee absolute security - that's just being honest. If there's ever a breach affecting your data, we'll let you know ASAP.

Data retention: We keep your info as long as we're working together, plus whatever's required by professional standards (usually 7 years for project files). After that, we securely delete or anonymize it.

Third-Party Links

Our site might link to other websites - like suppliers, professional associations, or inspiration boards. Once you click through to another site, their privacy policy takes over. We can't control what they do, so check their policies if you're concerned.

Children's Privacy

Our services aren't aimed at kids under 13. We don't knowingly collect info from children. If you're a parent and think your kid has shared info with us, let us know and we'll delete it promptly.

International Visitors

We're based in Canada, so your data gets processed here. If you're visiting from outside Canada, your info might cross borders. We follow Canadian privacy laws, which are pretty solid, but different countries have different standards. By using our site, you're cool with this.

Changes to This Policy

We might update this privacy policy from time to time - like when laws change or we add new services. If there's a big change, we'll post a notice on the site. The "Last Updated" date at the top tells you when we last tweaked things.

We won't make major changes to how we use your existing data without letting you know first.